State Farm® Insurance Agent Kathy Leslie Wall
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Judd Cryer
October 8, 2025
5
out of
5
rating by Judd Cryer
"Brandon's service was exceptional. Thank you!"
We responded:
"Thank you, Judd, for making a special effort to share your opinion about Brandon and our office. I'm glad we were able to take care of your needs today. - Kathy L. Wall, Your State Farm Agent"
c san
October 6, 2025
5
out of
5
rating by c san
"I received excellent customer service from Brandon Williams. He exceeded my expectations"
We responded:
"Thank you so much for taking the time to review our Agency! I'll make sure Brandon is aware of your kind review as well. We appreciate your business. - Kathy L. Wall, Your Good Neighbor Agent"
Roberto Gamboa
September 30, 2025
5
out of
5
rating by Roberto Gamboa
"Jeff customer service was perfect, great to be a state farm customer!"
We responded:
"Thank you for the review, Mr. Gamboa. - Kathy L. Wall, State Farm Agent"
Reginald Joseph
September 29, 2025
4
out of
5
rating by Reginald Joseph
"great service"
We responded:
"Thank you for taking the time to review our agency, Mr. Joseph. It means a lot to a small business like ours to receive reviews from customers like you! - Kathy L. Wall, Your State Farm Agent"
Tripp Cave
September 11, 2025
5
out of
5
rating by Tripp Cave
"Brandon was very helpful in transferring my insurance from my old car to my new one."
We responded:
"Mr. Cave, Thank you for taking time to review our office. I'm glad we were able to help you with your State Farm auto insurance policy. Please let us know how we may be of further service to you any time! - Kathy L. Wall, Your Good Neighbor Agent"
Rosario Echeverria
September 11, 2025
5
out of
5
rating by Rosario Echeverria
"Brandon provides exceptional service. Kathy 's team is incredible!"
We responded:
"Rosario, Wow! Thanks for the review of Brandon and our Agency Team. It means the world to us to receive reviews from our customers. I am so glad you are willing to share your opinions with others. From the bottom of my heart, thank you! - Kathy L. Wall, Your State Farm Agent"
Serina O'Brien
September 11, 2025
5
out of
5
rating by Serina O'Brien
"Brandon was honestly awesome to work with. I came to him just hoping to save a little on my car insurance, and he ended up cutting my rate down way more than I expected. On top of that, while we were talking he asked about my homeowners insurance and caught that I actually had the wrong type of coverage. He got me switched over to the right kind of policy and still kept the cost the same. That’s a huge relief knowing I’m actually covered the way I should be. The best part is he explained everything in plain English, no pushy sales stuff, no rushing me, just super easy to talk to. He made the whole process simple and way less stressful than I expected. I'm already in talks with him about moving over more of my business, definitely recommend!"
We responded:
"Serina, Your review truly warms my heart! We do our best to provide our customers with accurate explanations of their coverage, and help you get the most for your premium dollar. Your review will undoubtedly help many other people find the kind of service they are needing to review their homeowners insurance and make sure they have the right coverage at the right price. I'll make sure Brandon gets an extra pat on the back as well for his personal service. Thank you so very much! - Kathy L. Wall, Your Good Neighbor Agent"
PJ P
September 10, 2025
5
out of
5
rating by PJ P
"Brandon is an absolute standout in customer service, and I have to say I’m incredibly impressed with the experience I had with him. After nearly 15 years with USAA, I had casually shopped around for comparison rates but never found anyone who could beat my coverage until I came into contact with Brandon. He took the time and effort to go through every detail of my policy with me, explained everything clearly, and managed to save me nearly $100 a month without sacrificing a single ounce of coverage. That’s not just good service that’s exceptional. What really stood out was his professionalism, patience, and genuine care. Brandon clearly went above and beyond, delivering the kind of white-glove service you just don’t find very often anymore. His excellent manners and customer-first approach made the entire experience seamless and reassuring. Because of him, I’ll absolutely be moving more of my business his way. In today’s world, it’s rare to come across someone who combines both technical expertise and a truly customer-focused mindset. Brandon does exactly that, and I cannot recommend him highly enough."
We responded:
"My goodness, thanks so much for this detailed and helpful review! Brandon and the rest of our team on Lovers Lane here in Dallas will do the best we can to work with our customers to provide the right coverage that fits your budget. I'm glad we were able to accomplish this for you! - Kathy L. Wall, State Farm Agent"
JOBS AF
September 9, 2025
5
out of
5
rating by JOBS AF
"Brandon Williams was such a huge help and a pleasure to speak with. Will be requesting to speak with going forward."
We responded:
"Thanks for your review of our Agency. It means a lot to hear from our customers; I want to thank you for taking the time to express yourself over the internet. Please call on our agency any time, 24/7 for Good Neighbor Service. And I hope you have a great week! - Kathy L. Wall, State Farm Agent"
Kimberly Dennis
September 3, 2025
5
out of
5
rating by Kimberly Dennis
"I don’t usually do reviews, but Brandon was so great I had to. 10/10. They had so much patience with me and took out the time to educate me on all of my options. This made me feel really comfortable with my decision considering the fact that this was my first time getting this form of insurance. So thank you so much for making this process as smooth as possible."
We responded:
"Kimberly, I am so glad that you posted this review online about Renters Insurance with State Farm. This is SO IMPORTANT! Here's why: These days, all too many renters and buying insurance from their landlord. They just add it on to their monthly rent. Nobody ever asks their landlord what that policy the landlord just sold you actually covers. In some cases, the policy people pay for with their rent ONLY covers their LANDLORD'S APARTMENT. Does your landlord's policy cover YOU and YOUR PERSONAL PROPERTY? Nobody ever asks. Covering your personal property when you sign a new lease is what really matters! Smart shoppers like you know that State Farm Renters Insurance covers you for liability, covers your property, AND covers the interests of your landlord. State Farm Renters Insurance also works in tandem with your State Farm Auto Policy to help you manage the risks of everyday life. You clearly understand the value of dealing with a licensed insurance agent. THANK YOU for and taking time to share your experience with others. You are helping others in our community and across Texas with this review! Kathy L. Wall Your Good Neighbor Agent State Farm Insurance Dallas, Texas 214-350-2692"
Fitsimti van der Riet
August 25, 2025
5
out of
5
rating by Fitsimti van der Riet
"Great service 🤍🤩"
We responded:
"Thank you so much! We aim to please! Kathy L. Wall, Agent State Farm Insurance"
Joe Sulc
August 15, 2025
5
out of
5
rating by Joe Sulc
"Brandon, our account manager, has been a life saver. We were very confused today with the information given to us by our claims adjuster, so we contacted Brandon. Brandon listened to our concerns, called the claims adjuster and resolved our problem very quickly. Brandon has helped us with a number of items over the last few years. He helped us insure a new home that we purchased, guided us in updating insurance coverages and has answered all of our questions about our policies. He's always professional and helpful, and very pleasant to work with. Brandon is an asset to the Kathy Wall team and we appreciate him."
We responded:
"Joe, Thank you so much for taking the time to review our agency, and your account manager Brandon. Your review means the world to us. THANK YOU! - Kathy L. Wall, Your State Farm Agent"
Lisa Carty
August 12, 2025
5
out of
5
rating by Lisa Carty
"I've been with Kathy Wall's office for a very long time. I have nothing but good things to say about how easy they make it for us. Brandon Williams always explains everything so well to me and always in a courteous, friendly and cheerful way. Highly recommend their office."
We responded:
"Mrs. Carty: Thank you so much for your kind review of Brandon and our Agency. It means a lot to all of us to hear helpful feedback from our customers. Thank you for being a customer of State Farm. We appreciate the trust you place in us! - Kathy L. Wall, Your Good Neighbor Agent"
Betty C
July 18, 2025
5
out of
5
rating by Betty C
"All my family uses Kathy Wall for their insurance needs. She is the best--never enough stars for her and her team. If you are looking for the most honest, the most caring and protective, the most committed to doing the best job possible and the one who will fight for you, call her. You will be thrilled you did."
We responded:
"Betty, Thank you so much for your kind reviews and taking time to share your experience at the Kathy Wall State Farm Agency. We’re thrilled to hear that you had a positive experience and that our team could assist you effectively. Your trust and satisfaction mean the world to us! - Kathy Leslie Wall, Agent CLU, LTCP, LUTCF State Farm Insurance "
Elizabeth Janicke
July 7, 2025
5
out of
5
rating by Elizabeth Janicke
"I had a great experience working with one of Agent Kathy Wall's team members, Alex Kolb. He was very informative and excellent at explaining the breakdown of my policy options. He listened attentively to what I needed, and quickly delivered. Although I wasn't wanting to switch to State Farm for about another month when I had first reached out, Alex took the time to help me choose the best date to switch over, never made me feel rushed, and was impressively prompt with his responses, as well as his follow ups. Being someone who locks their keys in their vehicle far too often, having solid roadside assistance was my main concern. With Alex's experienced help I found exactly what I needed at a cost I was more than happy with. I actually ended up needing to use my roadside assistance for a locksmith much sooner than I had hoped....... However; in less than half an hour after sending the request, help arrived and I was well taken care of! Alex's confidence and competence in the product he represents made me feel secure in my decision to switch to State Farm. I know I made the right decision."
We responded:
"Elizabeth, Thank you so much for your kind words and for taking the time to share your experience. It was truly a pleasure working with you and helping you find the right policy to meet your needs -- especially when roadside assistance was such an important concern. I’m glad I could provide the information and support you needed to make a confident decision about switching to State Farm. Your feedback means a lot to me, and I look forward to continuing to assist you whenever you need. Thank you again for trusting us! Alex Kolb Kathy Wall State Farm Agency"
Will Sanders
June 20, 2025
5
out of
5
rating by Will Sanders
"I’ve been working with Kathy Wall and Brandon Williams for several years. Their service is exceptional, which is what you want in the insurance industry. They are quick to reply, honest, reliable and always willing to discuss insurance as well as other financial planning strategies. 5 out of 5 recommend."
We responded:
"I'm blushing, Will. You are so kind to post this review of our team. Thank you so very much. It means a lot to all of us! - Kathy L. Wall, Your Good Neighbor Agent"
Tom Stewart
June 4, 2025
5
out of
5
rating by Tom Stewart
"I recently had an accident and went to file a claim with State Farm. I found the claims division to be evasive, rude, and failing to follow through on payments. In total exhaustion I contacted Matthew Davis in Agent Kathy Wall’s office. Matt understood my concerns and followed through on getting answers to my questions pronto. He was kind and very helpful. I have been with State Farm for 57 years and always when needed received prompt courteous professional service. Matt has restored my faith in State Farm. Thank you Matt."
We responded:
"Thank you for taking the time to share your experience. We're truly sorry to hear about the challenges you faced with the claims division. It's our priority to provide exceptional service, and we appreciate your feedback as it helps us improve. We're glad to hear that Matt Davis was able to assist you and provide the help you needed during this difficult time. If there's anything more we can do to address your concerns or assist you further, please don’t hesitate to reach out. Thank you again for your feedback, and we wish you the best as you navigate this situation. Respectfully, Kathy L. Wall Your State Farm Agent"
jim altenbaumer
June 3, 2025
5
out of
5
rating by jim altenbaumer
"Have been with Kathy wall for years! Always deal with Veronica she is the best ! She always finds the best! And always stays in touch! This agency is the best and I have used State Farm in other states but this one is the best! Thank you all!"
We responded:
"Jim, I am so happy to win you back to our Agency. Veronica is a top-notch performer for sure. I'm glad you got to work with her on your new home insurance. We love good neighbors like you! Kathy L. Wall, Your Good Neighbor Agent"
Danny Feltman
May 7, 2025
5
out of
5
rating by Danny Feltman
"Super helpful and friendly, helped me get insured super quickly and answered all my questions!! Thank you for all your help"
We responded:
"You are welcome, Mr. Feltman. Glad we were able to help you with your auto policy and your home insurance. - Welcome to our agency. - Kathy L. Wall, Your Good Neighbor Agent"
Stuart Tinsley
April 24, 2025
5
out of
5
rating by Stuart Tinsley
"I've been with this State Farm for years starting when Kathy Wall first opened the business. The past few years I've worked with Brandon the most often (when you have kids who turn 16 and are in their starting years of driving you get close to your insurance team!) and he's always an absolute pleasure. He's responsive, helpful, and informative. I highly recommend State Farm and this office specifically."
We responded:
"WOW Stuart, thanks for taking the time to review our Agency. Brandon will always go the extra mile for our customers, I am glad you are willing to share your experience with others. It means a lot to me and my team. - Kathy L. Wall, Your Good Neighbor Agent"
Marco Sarro
April 8, 2025
5
out of
5
rating by Marco Sarro
"Brandon and State Farm team of this office are very supportive and take care of customers in a punctual and prompt way. Happy for this!"
We responded:
"Thank you, Marco, we really appreciate the vote of confidence. - Kathy L. Wall, Your State Farm Agent"
Cameron Higgins
March 31, 2025
5
out of
5
rating by Cameron Higgins
"Great service, Brandon was super helpful and made my experience seamless."
We responded:
"It's great to see Brandon getting a good review from you, Cameron. It means a lot to me and my team to see that you are getting the attention and service that you expect from us. - Kathy L. Wall, Your State Farm Agent"
Alizae Lounnarath
March 19, 2025
5
out of
5
rating by Alizae Lounnarath
"Great service! Quick, easy, and informative. Shout out to Veronica she’s awesome!"
We responded:
"Hey Alizae! It was awesome helping you out with your auto insurance today! And thanks a ton for the sweet note about Veronica. We're all about finding the right policy that works for you and your budget, so it means a lot to hear your feedback. Thanks again from all of us at State Farm! Cheers, Kathy L. Wall, Your Good Neighbor Agent"
Laken Reeder
March 6, 2025
5
out of
5
rating by Laken Reeder
"I had a fantastic experience with Kathy Wall State Farm! Veronica and Marlene were incredibly helpful. They were very communicative, answered all of my questions, and made everything so easy to understand. I highly recommend them to anyone looking for reliable insurance solutions!"
We responded:
"Thank you so much for your kind words! We truly appreciate you taking the time to share your positive experience with us. It’s always our goal to provide the best service possible, and we’re thrilled to hear that we met your expectations. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future. - Kathy L. Wall, Your State Farm Agent"
Enzo
March 5, 2025
5
out of
5
rating by Enzo
"Been covered by them for years, consistently a caring and professional agency. Quick to respond to my questions and available when I need them."
We responded:
"Enzo: Thank you for your kind words and loyalty. We're thrilled to hear you find our team caring, professional, and responsive. Providing excellent service is our top priority, and your feedback means a lot to us. If you need further assistance, please reach out. We're here to help! Warm regards, Kathy L. Wall, Your Good Neighbor Agent"